I cannot access my router web interface

If you are unable to open your router web interface, use the following troubleshooting tips for help with accessing your router.

  • Unlike a regular website link, a router IP address (such as 192.168.1.1, 192.168.0.1, or 10.0.0.1) is only accessible in your web browser when:
    1. The IP address is set as the default IP address of your router
    2. Your device is connected to the router’s Wi-Fi network or via a wired Ethernet connection.
  • Find your router’s default IP address and make sure that you are typing the IP address correctly. Avoid typos such as using alphabets instead of digits as an IP address only consists of numerical digits. Some of the common typos are 192.168.l.l and 192.168.o.1, where instead of the numerical digits 1 and 0 the user is entering L and O.
  • You can usually find the default IP address, username, and password printed on the label on the back or underside of your router. You can also refer to the user manual or the quick start guide that came with your router box.

    An example of a router label
  • If you are trying to log in using a web address (such as tplinkwifi.net), use the router’s default IP address instead.
  • Your browser may have accidentally cached the router web address, try clearing cache and cookies of your web browser or use a different browser and try again.
  • If you are using multiple networks or a VPN connection, disconnect from any additional network and only connect to your router’s Wi-Fi network.
  • Using a a different device may also resolve your access error. For example, if you normally use a mobile phone, try accessing the router login page using a desktop, laptop, or a tablet.
  • Temporarily disable any firewalls, antivirus software, popups or ad blockers that may restrict connection to your web interface.
  • Don’t use https://<ip-address> when typing the IP address, use http://<ip-address> only. If you receive an SSL certificate error when accessing the IP address, first verify the IP address, then select Advanced > Proceed. This is because SSL certificates are only issued to domain names, not IP addresses.
  • If you are connected to the router using a 2.4GHz band, switch to the 5GHz band and vice versa.
  • If none of the steps resolve your router access issue, perform a factory reset of your router. After you perform a factory reset, any personalized changes such as the router’s admin user name, admin password, Wi-Fi network name (SSID), and Wi-Fi password are reverted back to factory settings.